How to Make a Complaint

If you would like to make a formal complaint about any aspect of your experience here at Hungerford Medical Centre, please do so to the Practice Manager at Hungerford Medical Centre, School Crescent, Crewe, Cheshire, CW1 5HA.

Please try to include all the relevant information and the names of the individuals concerned as it makes our investigations more thorough.

We will send an acknowledgement of your complaint within 7 working days of receiving it.

We will endeavour to give you a formal response when we acknowledge your complaint, however this is not always possible so we will give you an estimated timescale for our formal response with the acknowledgement; in the meantime we will keep you updated during the process.

If, having received our formal response, you do not feel your complaint has been appropriately dealt with, you can contact the Practice Manager, explain why you are not satisfied and ask for a review of our findings. The Practice Manager will look at the circumstances again and if it is felt that further investigation is warranted, we will instigate this.

If it is not felt that further investigation is warranted, the Practice Manager will inform you.

Members of the public wishing to make a complaint to the commissioner of a primary care service can contact NHS Cheshire and Merseyside by:

Telephone: 0800 132 996

E-mail: [email protected]

Writing to us at:  Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.

At the end of the process, if you are still not satisfied, you have recourse to contact the Parliamentary and Health Service Ombudsman as follows:
Tel: 0345 015 4033
Fax: 0300 016 4000
e-mail: [email protected]
Via website:
By post:
The Parliamentary and Health Service Ombudsman
Millbank Tower